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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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john kinkeade

February 18, 2024

5  out of  5 rating by john kinkeade
"We recently asked Brett to quote our insurance, since our premiums we going up so much year over year (no claims or tickets). He and Jonnah seriously hooked us up. Better policies, coverages and we are saving a ton on our premiums. I feel like I owe you guys lunch! Thank you!"
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24 Restore

September 13, 2023

5  out of  5 rating by 24 Restore
"Casey, the office manager, was very friendly and helpful when we were helping one of their clients with a house fire."
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Randal Thompson

August 30, 2023

5  out of  5 rating by Randal Thompson
"This team has always been great. Very personable and get things done right away."
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Carol Hoffman

April 11, 2023

5  out of  5 rating by Carol Hoffman
"Helped out with all aspects of my car accident quickly and efficiently. Very satisfied."
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Sara Gehrke

February 23, 2023

5  out of  5 rating by Sara Gehrke
"Great service and very friendly"
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Tiffany Montgomery

January 5, 2023

5  out of  5 rating by Tiffany Montgomery
"They are very attentive to your insurance needs!"
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Nate Engen

November 30, 2022

5  out of  5 rating by Nate Engen
"Have worked with these guys for years. Always good service. Kaci is the best!"
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August 31, 2022

5  out of  5 rating by userunknown203
"Readily available and easy to get a hold of. They are always friendly and willing to answer questions. They are also great about reaching out to you with reminders and offers for new plans that best suit you and your needs. Been with them for around 4 years now and never had a bad experience!"
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Natalie Laitala

July 29, 2022

5  out of  5 rating by Natalie Laitala
"Kyle was great to work with. He is knowledgeable, saved us a ton of $$$ on our annual premiums and we added a personal umbrella policy! Fast, Friendly, Professional!"
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Andy Curtiss

May 27, 2022

5  out of  5 rating by Andy Curtiss
"I've had a few other insurance companies. None of them met my high expectations. So, I tried State farm and I have been with them 10+ yrs. I have multiple policies and feel they take care of my needs. I deal with Casey for most everything as she is very good at what she does. Very professional. I'm totally satisfied with where I'm at 👍"
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Jessika Johnson

April 5, 2022

5  out of  5 rating by Jessika Johnson
"Always there to answer my questions"
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Kerri Zak

March 7, 2022

5  out of  5 rating by Kerri Zak
"Always friendly and helpful! Thank you!"
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Mk S

February 11, 2022

5  out of  5 rating by Mk S
"The team at Brett Laugen’s State Farm are great to work with! They have always responded quickly to my questions and concerns. When I’ve had life changes (new car, new house, etc) they’ve been great about getting all they need to know about the situation and present me with insurance options that best meets my needs. I highly recommend this agency in the Baxter/Brainerd area. I wouldn’t trust anyone else with protecting the things that are important to me."
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February 4, 2022

5  out of  5 rating by DREW DREW
"Friendly staff that provides quick responses. Great customer service, a place where are you are treated like family!"
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Dayle Annand

January 26, 2022

5  out of  5 rating by Dayle Annand
"They were AMAZING when our car was stolen. Quick service and response to any questions we had."
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Emma McCulley

January 14, 2022

5  out of  5 rating by Emma McCulley
"Very quick to respond and always willing to help whenever I have questions. Great people to work with!"
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Dan Bradford

January 2, 2022

5  out of  5 rating by Dan Bradford
"Give a shout out to Kyle Peterson! What a amazing experience. If you want a no gimmick, professional experience buying insurance, go see Kyle! Oh,by the way, the money I saved was great also. Thanks Kyle!!"
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Ron Struchen

December 31, 2021

5  out of  5 rating by Ron Struchen
"Very promt on every transaction and always on top of everything not to mention they are the cheapest around, I unfortunately had a accident with some livestock and was very happy with how they handled it, I would highly recommend them."
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July 27, 2021

5  out of  5 rating by GOLD KILLR
"Very good to work with"
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Colin Zdenek

July 22, 2021

5  out of  5 rating by Colin Zdenek
"When my wife and I moved to the Brainerd lakes area and became new home owners, we chose to work with Brett for our insurance needs. We couldn’t be happier with our decision. He explained everything so clearly and took care of all our concerns! We highly recommend him!"
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John Jacobs

July 1, 2021

5  out of  5 rating by John Jacobs
"If you’re looking for an insurance agent with the highest integrity, you won’t go wrong with Brett Laugen’s office!"
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Eric Holst

June 10, 2021

5  out of  5 rating by Eric Holst
"I Brett and his team are top notch! They are always responsive and caring when I have any concerns at all. I love that they are constantly engaged in community activities and supporting local nonprofit organizations."
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Jason Erlandson

June 10, 2021

5  out of  5 rating by Jason Erlandson
"Great office to do business with. Whenever we need anything Brett and his team handle it fast. Couldn’t be happier with their services."
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Chelsey Altena

May 28, 2021

5  out of  5 rating by Chelsey Altena
"We love Brett and the team! They are all so helpful and friendly whenever we have questions or concerns. Highly recommend!"
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Jessica Lokhorst

May 28, 2021

5  out of  5 rating by Jessica Lokhorst
"Brett Laugen and staff are top notch—I’ve never felt over sold on anything I didn’t need and feel completely covered with our policies. We insure our home, auto + business through their team! May I also say, the friendliest around town, you won’t be sorry to chat with them about your insurance needs! PS High community involvement + give back attitude, gets a 10/10 from our family, HIGHLY RECOMMEND!"