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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Brianna Rubio

December 23, 2025

5  out of  5
rating by Brianna Rubio
"Great help with transferring my insurance to my new car! Thanks Jonah!"
We responded:
"Happy to help! Thank you for your review Brianna!"
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Margaret Lockwood

December 19, 2025

5  out of  5
rating by Margaret Lockwood
"Needed insurance immediately and Jonah was so helpful and friendly!"
We responded:
"We are happy Jonah was able to help find the coverage you needed!"
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Angela Headlee

December 9, 2025

5  out of  5
rating by Angela Headlee
"I have been with State Farm for 42 years. I am always pleased with their superior customer service at Brett Laugen’s office. Jonah is particularly impressive! They genuinely care about their customers!"
We responded:
"Thank you for the kind words Angela, we appreciate the review!"
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Dede Bean

December 5, 2025

5  out of  5
rating by Dede Bean
"Always Awesome Service & today was another awesome day ! Thanks for your kind Help !!!"
We responded:
"Thank you for the kind words! We are here to help :)"
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Dennis Stockert

December 5, 2025

5  out of  5
rating by Dennis Stockert
"Kaci is excellent"
We responded:
"We think she’s pretty great too, thank you Dennis for the review!"
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Sasper

December 4, 2025

5  out of  5
rating by Sasper
"My agent, Sam, at this branch has been incredibly helpful with all my insurance needs. I ask a lot of questions (because I don’t understand much about insurance) and every question is answered with a patient and knowledgeable response. I also really appreciate the recommendations for what my policy should include to make sure all my bases are covered. Knowing that I have a good policy that keeps me and my things protected, at a price I can afford, takes a lot of stress off my mind. Thank you Sam!"
We responded:
"Thank you for the kind words! We are happy to hear Sam was able to help you with your questions. We appreciate your business!"
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Tanya Spande

December 2, 2025

5  out of  5
rating by Tanya Spande
"Moved to town and I’m so grateful to have been referred here. Jonah was so helpful and took the worry out of the hassle I expected when transferring state to state and starting a new home policy. Made the process effortless and pleasurable!"
We responded:
"Happy to hear of the ease of your insurance transfer Tanya! Thank you for the kind words, Jonah is the best! "
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Becky Robertson

November 19, 2025

5  out of  5
rating by Becky Robertson
"It was helpful to have an annual review initiated by State Farm."
We responded:
"We are happy to initiate annual reviews anytime. We are glad to hear it was helpful, thank you for your review! "
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Janet Schmitt

November 11, 2025

5  out of  5
rating by Janet Schmitt
"Pleasant, friendly service."
We responded:
"Thank you Jane for the review!"
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Kjerstin Flansburg

November 7, 2025

5  out of  5
rating by Kjerstin Flansburg
"State Farm agent Jonah was very informative on policies, and what they cover; He was extremely friendly unlike some insurance companies and saved me 100’s of dollars. I wish I had switched over to State Farm sooner."
We responded:
"We are so happy to hear Jonah was able to help you save some money on your insurance! Thank you for the review!"
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Jodie Koenig

October 23, 2025

5  out of  5
rating by Jodie Koenig
"After a 40% increase on my HO policy, I decided to go shopping. Jonah called me a day or two later from State Farm. From the first, I could tell how incredibly friendly and likeable he is!! And so responsive and quick! He answered all of my voicemails and emails right away, which I greatly appreciated. On top of everything, the quotes he provided were extremely competitive. The auto quotes (2) were the lowest I found, and the HO, although not the lowest, provided the best coverage. I don't hesitate to recommend Jonah from State Farm to anyone. He's one of the best! And you will genuinely like him. :) Thank you Jonah!!"
We responded:
"Thank you Jodie for the kind words! We are happy to hear that Jonah was able to help you with your auto and homeowners insurance. We think he’s pretty great too!"
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Alison Leblanc

October 8, 2025

5  out of  5
rating by Alison Leblanc
"Working with Brett Laugen's team is always a pleasure and so easy! We truly appreciate them!"
We responded:
"Thank you for the kind words Alison! We have enjoyed working with you as well. "
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Jason Hennis

October 1, 2025

5  out of  5
rating by Jason Hennis
"Sam is great to work with, always tells me what my options are and keeps me up to date with any changes"
We responded:
"Thank you for the review Jason! "
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Shannon Sandquist

September 29, 2025

5  out of  5
rating by Shannon Sandquist
"Sam took the time necessary to answer questions. It was a great policy review. I have has State Farm for 50+ years. Good company."
We responded:
"Thank you Shannon! We think we Sam is pretty great too. ☺️"
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Carl Racchini

September 24, 2025

5  out of  5
rating by Carl Racchini
"Very helpful."
We responded:
"Thank you for the review Carl!"
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Mary Pat Potts

September 23, 2025

5  out of  5
rating by Mary Pat Potts
"We worked with Jonah, who explained State Farm very well, & answered all our questions. He was personable & knowledgeable"
We responded:
"We enjoyed working with you Mary Pat! Thanks for trusting us with your insurance needs. Glad to hear Jonah explains everything thoroughly!"
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Ty Holmes

September 18, 2025

5  out of  5
rating by Ty Holmes
"I’ve had an excellent experience working with Jonah at State Farm. He’s professional, knowledgeable, and truly cares about his clients. Jonah took the time to answer all my questions, explain my options clearly, and make sure I had the coverage that fit my needs and budget. His communication is top-notch—he’s always quick to respond and makes the whole process easy and stress-free. If you’re looking for someone who is reliable, approachable, and genuinely wants the best for you, I highly recommend Jonah. He goes above and beyond to deliver great customer service."
We responded:
"Jonah is so great at what he does. We are happy to hear he was able to help you with your questions and insurance needs! Thank you for your kind words and review!"
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Naomi Love

September 17, 2025

5  out of  5
rating by Naomi Love
"When I was without insurance and unable to make it in to office they were amazing to work with over the phone!!!"
We responded:
"Thank you Naomi! We are happy to help you virtually or in office. We hope we made it seamless for you. Thank you for the review."
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Rick Boeder

September 12, 2025

5  out of  5
rating by Rick Boeder
"Office staff and Jonah were great to work with. His understanding of what insurance I was wanting and State Farm's policies and prices beat 5-6 other companies I checked with. And since I had State Farm ins previously, it was seamless to change to our new location. I highly recommend Jonah and his office!"
We responded:
"Thank you Rick! We are happy to hear Jonah was able to help you with your insurance and any questions you had. We appreciate your review!"
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Denise DeCarlo

September 4, 2025

5  out of  5
rating by Denise DeCarlo
"I've had State Farm coverage for many years with Brett's office. Working with Kaci has been outstanding and the customer service over the years has been flawless. They provide good value for money for the services provided."
We responded:
"Thank you for your kind words Denise and allowing us to help protect what matters most to you. We think Kaci is pretty great too! ☺️"
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Amber Mass

August 22, 2025

5  out of  5
rating by Amber Mass
"Very efficient, effective and friendly. They have adapted to the modern world and can do a lot over email which saves the phone calls and having to take time off work for appointments."
We responded:
"We are here to help our customers to best accommodate their needs and schedules. Thank you for the review Amber!"
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Ray Mauer

August 22, 2025

5  out of  5
rating by Ray Mauer
"Jonah, helped us with home, auto and boat insurance during our move to the Brainerd area. He is responsive, knowledgeable and easy to work with. Highly recommend!"
We responded:
"We are happy to hear we were able to help you with your home, auto and boat insurance needs. Welcome to the BLA!"
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janice worley

August 21, 2025

5  out of  5
rating by janice worley
"Wonderful salesman, Jonah schaunaman. Easy to communicate with, great pricing and very helpful. Thanks Jonah!!"
We responded:
"We think Jonah is pretty great too. Thank you, Janice, for the review!"
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Josh Jordan

August 19, 2025

5  out of  5
rating by Josh Jordan
"Kaci very helpful and understanding wants to help u out and knows by name"
We responded:
"We appreciate the review Josh and thank you for your business!"
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Kelly Kragness

August 6, 2025

5  out of  5
rating by Kelly Kragness
"Definitely recommend. Jonah is great. Easy to work with, professional, knowledgeable, nice guy. Coverage is great also. Wouldn’t go anywhere else!"
We responded:
"Thank you Kelly for your business and kind words. We appreciate it!"