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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Matthew Radniecki

Matthew Radniecki

December 30, 2024

5  out of  5
rating by Matthew Radniecki
"Jonah was super responsive and worked incredibly fast to price out policies for my small rental portfolio and my primary home and auto (5 properties total). He literally saved my properties. My old carrier had cranked premiums to astronomically unfordable levels and I thought I was going to have to consider liquidation as it didn’t make sense fiscally to keep with such high costs. Jonah came in and saved me roughly $12k a year with like-kind coverages and returned things to a level of affordability. Super grateful."
We responded:
"Thank you for the kind words Matthew! We were happy to help you with your rentals, homeowners insurance and auto insurance policies. We think Jonah is pretty great too, and we are happy to hear Brett Laugen State Farm was able to save you some money with your coverage! "
Profile photo of Jasper Struthers

Jasper Struthers

December 17, 2024

5  out of  5
rating by Jasper Struthers
"I recently switched my auto insurance to State Farm, and I couldn’t be happier with the experience. Not only did I cut my bill in half, but I also got better coverage. Jonah was incredibly helpful throughout the entire process—he took the time to educate me on all my options and the benefits of each. He was knowledgeable, thorough, and overall a pleasure to work with. Highly recommend working with Jonah if you’re considering making the switch!"
We responded:
"Thank you for the review Jasper! We are happy to hear that Jonah was able to help you with your auto insurance. Saving money with better coverage is the best! Thank you for insuring with us."
Profile photo of Sheelah Lewandowski

Sheelah Lewandowski

December 9, 2024

5  out of  5
rating by Sheelah Lewandowski
"Kacie and Jonah have been very friendly, patient, and informative about all policies!"
We responded:
"We think Kaci and Jonah are pretty great too, ☺️. Thank you for the kind words and the 5-Star review!"
Profile photo of Larry Cooper-Wyble

Larry Cooper-Wyble

December 5, 2024

5  out of  5
rating by Larry Cooper-Wyble
"Twice now I’ve hit critters on the road at night and both times I have had amazing, courteous service. All of my interactions have been friendly and professional. They show that they care."
We responded:
"Larry, we are so happy to help you with your claims. It was our pleasure, and we appreciate the review! "
Profile photo of Jesse Gordon

Jesse Gordon

October 29, 2024

5  out of  5
rating by Jesse Gordon
"Was shopping around this year. I put out a quote request with State Farm. Jonah reached out to me and was able to work with my schedule. Jonah was very professional. He understood I was shopping around. Communication was on point. Bottom line, great customer service and ultimately the best priced!"
We responded:
"We are so happy to hear Jonah was able to help you with your insurance Jesse! Thank you for the kind words!"
Profile photo of Mark - Mikki Gonnion

Mark - Mikki Gonnion

October 28, 2024

5  out of  5
rating by Mark - Mikki Gonnion
"A very low stress, informative transition to State Farm. Savings and high end quality coverages. Very much appreciated!"
We responded:
"Thank you for the kind words Mark! We are happy to hear we were able to save you some money on your new coverage. "
Profile photo of Amanda Brown

Amanda Brown

July 1, 2024

5  out of  5
rating by Amanda Brown
"Very friendly. They are there to help u with the best coverage for decent payment. Switched from progressive and State Farm saved me on high payments. Would highly recommended them to friends and family. Thank you again State Farm."
We responded:
"We are so happy to hear we were able to save you money! Thank you for the kind words Amanda!"
Profile photo of john kinkeade

john kinkeade

February 18, 2024

5  out of  5
rating by john kinkeade
"We recently asked Brett to quote our insurance, since our premiums we going up so much year over year (no claims or tickets). He and Jonnah seriously hooked us up. Better policies, coverages and we are saving a ton on our premiums. I feel like I owe you guys lunch! Thank you!"
We responded:
"Thank you John for the kind words. We enjoyed working with you, and love it when we can save customers money on their policies! "
Profile photo of 24 Restore

24 Restore

September 13, 2023

5  out of  5
rating by 24 Restore
"Casey, the office manager, was very friendly and helpful when we were helping one of their clients with a house fire."
We responded:
"We think Kaci is pretty great too :), thank you for the review! "
Profile photo of Randal Thompson

Randal Thompson

August 30, 2023

5  out of  5
rating by Randal Thompson
"This team has always been great. Very personable and get things done right away."
We responded:
"Thank you Randal for the review! We enjoy working with customers like you."
Profile photo of Carol Hoffman

Carol Hoffman

April 11, 2023

5  out of  5
rating by Carol Hoffman
"Helped out with all aspects of my car accident quickly and efficiently. Very satisfied."
We responded:
"Thank you for the kind words and review Carol! "
Profile photo of Sara Gehrke

Sara Gehrke

February 23, 2023

5  out of  5
rating by Sara Gehrke
"Great service and very friendly"
We responded:
"Thank you for the review and kind words Sara!"
Profile photo of Tiffany Montgomery

Tiffany Montgomery

January 5, 2023

5  out of  5
rating by Tiffany Montgomery
"They are very attentive to your insurance needs!"
We responded:
"Thank you for the review Tiffany! We appreciate working with you and Matt :)"
Profile photo of Nate Engen

Nate Engen

November 30, 2022

5  out of  5
rating by Nate Engen
"Have worked with these guys for years. Always good service. Kaci is the best!"
We responded:
"Thank you for the review Nate! We think Kaci is pretty awesome as well. :-)"
Profile photo of userunknown203

userunknown203

August 31, 2022

5  out of  5
rating by userunknown203
"Readily available and easy to get a hold of. They are always friendly and willing to answer questions. They are also great about reaching out to you with reminders and offers for new plans that best suit you and your needs. Been with them for around 4 years now and never had a bad experience!"
We responded:
"Thank you for the kind words, we appreciate you!"
Profile photo of Natalie Laitala

Natalie Laitala

July 29, 2022

5  out of  5
rating by Natalie Laitala
"Kyle was great to work with. He is knowledgeable, saved us a ton of $$$ on our annual premiums and we added a personal umbrella policy! Fast, Friendly, Professional!"
We responded:
"Thank you for the review Natalie! We love to hear that we saved you money on your annual premiums and that we were able to add an umbrella policy! We think Kyle is pretty great too ☺️."
Profile photo of Andy Curtiss

Andy Curtiss

May 27, 2022

5  out of  5
rating by Andy Curtiss
"I've had a few other insurance companies. None of them met my high expectations. So, I tried State farm and I have been with them 10+ yrs. I have multiple policies and feel they take care of my needs. I deal with Casey for most everything as she is very good at what she does. Very professional. I'm totally satisfied with where I'm at 👍"
We responded:
"Thank you Andy! We are happy to hear your policies are well taken care of. We think Kaci is pretty awesome too! ☺️"
Profile photo of Jessika Johnson

Jessika Johnson

April 5, 2022

5  out of  5
rating by Jessika Johnson
"Always there to answer my questions"
We responded:
"Thank you for the review Jessika! We love to work with customers like you."
Profile photo of Kerri Zak

Kerri Zak

March 7, 2022

5  out of  5
rating by Kerri Zak
"Always friendly and helpful! Thank you!"
We responded:
"Thank you for the kind words Kerri, we appreciate you!"
Profile photo of Mk S

Mk S

February 11, 2022

5  out of  5
rating by Mk S
"The team at Brett Laugen’s State Farm are great to work with! They have always responded quickly to my questions and concerns. When I’ve had life changes (new car, new house, etc) they’ve been great about getting all they need to know about the situation and present me with insurance options that best meets my needs. I highly recommend this agency in the Baxter/Brainerd area. I wouldn’t trust anyone else with protecting the things that are important to me."
We responded:
"We are here for those life changes and we are so happy to help you with your questions and concerns. Thank you for the review!"
Profile photo of DREW DREW

DREW DREW

February 4, 2022

5  out of  5
rating by DREW DREW
"Friendly staff that provides quick responses. Great customer service, a place where are you are treated like family!"
We responded:
"It’s easy when we work with customers like you. ;) Thanks for the review Drew!"
Profile photo of Dayle Annand

Dayle Annand

January 26, 2022

5  out of  5
rating by Dayle Annand
"They were AMAZING when our car was stolen. Quick service and response to any questions we had."
We responded:
"Dayle, we are so sorry to hear about your car being stolen, but we are so happy to hear you were happy with the service we provided to you. Thank you for the kind words!"
Profile photo of Emma McCulley

Emma McCulley

January 14, 2022

5  out of  5
rating by Emma McCulley
"Very quick to respond and always willing to help whenever I have questions. Great people to work with!"
We responded:
"Thank you for the kind words Emma, we love working with customers like you!"
Profile photo of Dan Bradford

Dan Bradford

January 2, 2022

5  out of  5
rating by Dan Bradford
"Give a shout out to Kyle Peterson! What a amazing experience. If you want a no gimmick, professional experience buying insurance, go see Kyle! Oh,by the way, the money I saved was great also. Thanks Kyle!!"
We responded:
"Yay we are so happy to hear of your positive experience. Thank you Dan for the review! We think Kyle is pretty great too :)"
Profile photo of Ron Struchen

Ron Struchen

December 31, 2021

5  out of  5
rating by Ron Struchen
"Very promt on every transaction and always on top of everything not to mention they are the cheapest around, I unfortunately had a accident with some livestock and was very happy with how they handled it, I would highly recommend them."
We responded:
"Thank you so much for the kind words Ron, we appreciate working with customers like you!"